Shipping Policy

At Chennai Chemicals, we are committed to delivering your orders safely and on time. Please read our Shipping Policy below.

1.Order Processing

Orders are processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Locations

We currently ship across Chennai.
Delivery availability may vary depending on your location.

3. Delivery Time

Standard delivery typically takes 3–7 business days, depending on your delivery address.
Remote locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Free shipping may be offered on selected products or promotional offers.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations.
Please keep the exact payment amount ready at the time of delivery.

6. Order Tracking

Once your order is shipped, you will receive the shipment details via WhatsApp, SMS, email, or phone call, where applicable.

7. Delivery Attempts

Our delivery partner will make reasonable attempts to deliver your order.
If the customer is unavailable after multiple delivery attempts, the order may be returned to us.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos or videos for verification.

9. Delays

Delivery may be delayed due to weather conditions, public holidays, natural disasters, or unforeseen courier issues. We appreciate your patience in such situations.

10. Contact Us

For any shipping-related questions or assistance, please contact our customer support team via Phone, WhatsApp, or Email. We are happy to assist you.

Address

1, 149, Pallavaram Road, opp. to Saraswati school, Kolapakkam, Chennai, Kolapakkam, Tamil Nadu 600128